Bellevue Apartment & Gretl Apartment - Austria updated September 2020
When making a booking you are entering into a legal agreement with the owner Julie or Christopher Smith-Moorhouse - we are a Mother & Son team.
Payments All payments are to be made directly to the owner of each apartment. We accept the following payments:-
BACS - bank transfer to either a UK Sterling or an Austrian Euro account. (bank details will be supplied once you have confirmed in writing you wish to proceed with the booking) We accept Pay Pal (there will be a small commission charge for using this facility) Cash in £ - Sterling or in Euro’s Credit or Debit Card payments for Christophers Bellevue Studio Apartment only
Included in the Price Self-catering accommodation,.
We Provide All duvets, duvet covers, pillow & pillow cases, bottom sheets, 1 bath towel per person 1 hand towel per person supplied (extra charge) a Tea-towel basic kitchen supplies will be left out for your use. There will be some extra blankets & hot-water bottles available if you should need there, There are hairdryers in each apartment. All Utility bills and Tourist tax included, free wifi, cleaning Service (extra charge)
Damage deposit’s can be secured on a credit card. You are liable for the cost of repairs if our cleaners find any damage after your departure., New guests are asked to report any damage on their arrival and to take photographs. If this is the case and you find any electrical equipment is damaged, broken or not working, please let the owner know immediately and send me a photograph if necessary. If you don’t do this you will be held responsible for the damage at the end of your stay
Cancellation Policy A small deposit of 150/250 euro’s depending on which apartment you book is payable to secure your dates and booking. If you decide not to proceed with your booking and cancel within 14 days of intially booking you will receive a full refund. After 14 days your deposit is non-returnable. Payment terms are in 3 stages:- Initial Deposit, 2nd payment of 50% is payable 4 months before your arrival date, 3rd and final 50% payment is due 6 weeks before your arrival date. Please make sure you have holiday insurance in place to cover your refund as we do not give any refund after the 2nd payment has been made. Longer Term rentals We will consider long-term or seasonal rentals but please enquire early as popular dates are booked sometimes 1 year in advance. A long-term rental agreement with the owner, has to be signed in this instance. After Brexit (31st December 2020) all UK citizens will only be able to stay in Austria for 90 days. Make sure you have a new Global Health card.
Arrival/Departure times During the Winter Season, your accommodation will be available after 4pm on the day of your arrival, It is entry by coded Key Box to the left of the main door, The box information & code will be given to you no later than 7 days before your arrival. Departures on a Saturday need to vacate by 9.30 - 10am please to allow time as this is their busiest day.
Keys If you lose a key must you must report this to the owner immediately, the cost of replacing a key at Bellevue is €25 per key, at Apartment Gretl it will be €75 as the key for this apartment is ‘coded’ and more complicated to replace
Rules Store all ski aquipment in the Ski/locker rooms provided and are left there at your own risk, the outside door is locked so it is highly unlikely your equipment is un-safe. Please do not leave it on the Balcony or store inside either apartment . Please don’t enter the main entrance hallway at the front with ski boots or muddy walking boots, please use the ski locker room door located at the side of the Chalet. Ski boots are not allowed to be worn anywhere in the main corridors or apartment as they damage the floors. To avoid complaints please keep the noise level down when entering the building and to a minimum during your stay. Smoking is banned in the Chalet and the apartment due to previous damage and fire in the Apartment. The wooden construction is highly inflammable and caution should be taken at all times. This apartment is our home in the Alps please respect our belongings as if they were your own. Thank you
Liability We do not accept liability for any damage, loss, stolen items, or injury to you or any member of your family/group during your stay at our apartments. Please make sure you have adequate holiday & personal insurance to cover everything.
Contact details for Apartment Gretl - Julie Smith-Moorhouse - UK mobile 0044 7730 030993 email - julie@ski-saalbach.eu or jmsm2306@hotmail.com
For Bellevue Studio - contact Christopher Smith-Moorhouse (Son) in Canada on 001 (226) 584 5383 or 0044 07967 807702 or email him at info@ski-hinterglemm.co.uk
Enjoy your stay in Hinterglemm or Viehhofen
Julie & Christopher Smith-Moorhouse
Trading As
ski-saalbach.eu
ski-hinterglemm.co.uk
