Terms and Conditions of Booking

Bellevue Apartment & Gretl Apartment - Austria updated September 2020

When making a booking you are entering into a legal agreement with the owner Julie & Christopher Smith-Moorhouse.

Payments All payments are to be made directly to the owner of each apartment. We accept the following payments:- Credit or Debit Card payments BACS - bank transfer to either a UK Sterling or an Austrian Euro account. (bank details will be supplied once you have confirmed in writing you wish to proceed with the booking) We accept Pay Pal (there will be a small commission charge for using this facility) Cash in £ - Sterling or in Euro’s

Included in the Price Self-catering accommodation,.

We Provide All duvets, duvet covers, pill & pillow cases, bottom sheets, 1 bath towel per person, 1 hand towel in the bathroom, a Tea-towel will be left out for your use. There will be some extra blankets & hot-water bottles available if you should need them, there are Hairdryers in each apartment. All Utility bills and Tourist tax included, free wifi, cleaning.

When booking direct with us there are NO hidden extras.

Damage deposit’s can be secured on a credit card. You are liable for the cost of repairs if our cleaners find any damage after your departure., New guests are asked to report any damage on their arrival and to take photographs. If this is the case and you find any electrical equipment is damaged, broken or not working, please let the owner know immediately and send me a photograph if necessary. If you don’t do this you will be held responsible for the damage at the end of your stay

Cancellation Policy A small deposit of 100/200 euro’s depending on which apartment you book is payable to secure your dates and booking. This is non-refundable, if you decide not to proceed with your booking for any reason even due to the Corona Virus. The good news is that we are relaxing our payment terms for this next season. The 2nd and final payment is not payable until 6 weeks before your arrival date. If for some reason you cannot proceed at this stage, your deposit can be transferred to another date, if you wish to cancel altogether for whatever reason, the deposit is non-refundable. If you have paid your 2nd payment and the resort closes or there are strict movement and quarantine restrictions between Austria and the country you reside due to the Corona Virus, you will receive the full 2nd payment back but not the deposit unles you re-schedule your dates using the original deposit. If you just cancel and don’t re-schedule your dates, we will not refund the deposit., only the 2nd payment is refundable in this instance. If you cancel for any other personal reason unrelated to the Corona Virus after your final payment, you will not be entitled to a refund, you will have to claim on your holiday insurance, so make sure you have adequate insurance in place.

Longer Term rentals We will consider long-term or seasonal rentals but please enquire early as popular dates are booked sometimes 1 year in advance. A long-term rental agreement with the owner, has to be signed in this instance After Brexit (31st December 2020) all UK citizens will only be able to stay in Austria for 90 days and your EHIC medical card may not be valid for emergency medical treatment?

Arrival/Departure times Your accommodation will be available after 4pm on the day of your arrival, this may be earlier during the Summer Season. Departure to be between 9.30 - 10am to allow time for cleaners as Saturdays are their busiest days. Full arrival information will be emailed out to you with Key Box Code aproximately 7 days before.

Keys If you lose a key must you must report this to the owner immediately, the cost of replacing a key at Bellevue is €25 per key, at Apartment Gretl it will be €75 as the key for this apartment is ‘coded’ to open more than one door.

Rules Store all ski aquipment in the Ski/locker rooms provided and not on the Balcony or anywhere in the apartments. Please don’t walk in with Muddy or wet boots, there is a shoe rack provided outside each apartment. To avoid complaints, please consider other guests in the building and avoid making a noise when coming in after 11pm. Due to the Wooden construction of the Austrian Chalets DO NOT smoke in the apartment or anywhere in the common areas. Outside only

Liability We do not accept liability for any damage, loss, stolen items, or injury to you or any member of your family/group during your stay at our apartments. Please make sure you have adequate holiday & personal insurance to cover everything.

Contact details for Apartment Gretl - Julie Smith-Moorhouse - UK 0044 1484 513580 or mobile 0044 7730 030993 email - info@ski-saalbach.eu

For Bellevue Studio - contact Christopher Smith-Moorhouse (Son) Tel 01827 63819 or 07967 807702 email - info@ski-hinterglemm.co.uk

Enjoy your stay in Hinterglemm or Viehhofen

Julie & Christopher Smith-Moorhouse

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