Terms and Conditions for booking Apartment Gretl, Chalet Alte Bachmuhle, Viehhofen, Austria.
Thank you for choosing to book our beautiful family apartment “Gretl” in the heart of Salzburgerland. We welcome you and hope you enjoy your stay. When you make a booking you are entering into an agreement with the owner - Ms Julie Smith-Moorhouse. Personal data from bookings will be stored electronically and treated in accordance with the Data Protection Act 1998.
Payment
All payments are to be made in the pounds sterling amount or equivalent in euro’s, taking into consideration currency fluctuation. We accept the following payments, cash (£/€), UK cheque (made payable to J. Smith-Moorhouse), chaps, bank transfer, paypal, debit/credit cards (a 2.5% fee is added to your booking when using credit cards) A damage bond of £500 is payable before departure and is refunded once a full inspection is made by the housekeeper. Once she has reported back to the owner that all is ok, the bond will be returned to the credit card.
50% of the cost of your rental is due at the time of booking and the final 50% is payable 8 weeks before departure, Credit card details are required not less than 14 days before the departure date.
Cancellation
Once you have booked, the agreement is a legally binding contract. Any cancellation outside 8 weeks before your departure may be considered for a refund by us, depending on the circumstances which must be backed up with proof and documentation. Cancellation within the 8 week period before departure will not qualify for a refund, you will have to claim on your own holiday insurance. A cancellation fee of £50 for administration purposes will be deducted for all cancellations.
Insurance
Insurance is very important and you should read the small print. If you are not booking a package deal it is even more important to have insurance that covers cancelation for whatever reason. The
European E1.11 card only covers you for Emergency treatment, not being rescue from the mountain, journey to hospital or any repatriation expenses (e.g re-booking flights and extra space on aircraft or by road). It is important your insurance does cover you for all these extras,
especially when participating in dangerous sports.
Included
The price includes self-catering accommodation, electricity and water charges, free wi-fi connection, bedding such as duvets/ pillows & blankets.
Extras
Local Tax is payable on arrival at €1.10 tax per person per day.
A
Cleaning/laundry charge of €19 per person per stay, or a minimum cleaning charge of €50 is payable on arrival.
Sauna charges - 1 free sauna per week for a group together is permitted. After this a small charge will be made of €6 for the first person and €4 for each subsequent person after. Towels will be charged at €2 euro each. The key and towels available from Haus Sonja.
On Arrival
Your accommodation will not be available until after 13.00 hrs on the day of your arrival. Firstly, report to Sonja at Haus Sonja located just above Chalet Alte Bachmule as she is the key holder for the Chalet.
Delays
If you are delayed you must contact Sonja on
0043 6542 68512 or
0043 6642 557303 or email her on
haus-sonja@sbg.at or alternatively Julie Smith-Moorhouse on
0044 (0) 1484 513 580/
0044 (0) 7730 030 993 or email me on
jmsm2306@hotmail.com.
This is important or you may be locked out of your accommodation.
We Provide
For your extra comfort we provide :- 2xhairdryers, 1xhot brush, 2xspare adapter plugs, 2xhot water bottles, 6xextra blankets, DVD/CD’s for your personal use. We try to ensure basic supplies are left for you to use on your arrival such as, toilet paper, boxed tissues, Shower Gel, tea/coffee/sugar, cereal, and other such dried food. We ask if you use them up please re-plemish for the next guests. Always throw any perishable food away in the designated bins.
House Rules
There are a number of house rules for the Alte Bachmuhle chalet:
- Smoking; The Alte Bachmuhle building is a “high fire risk” because of the nature of its wooden construction, therefore, it is strictly forbidden to smoke anywhere in the Chalet.
- Ski/Boot Storage; Ski’s, ski boots/muddy walking boots must be taken off and left in the ski room at all times, it is strictly forbidden to wear them in the corridors and in the apartment.
- Shoes; A shoe rack is provided for you to keep your wet or dirty shoes on before entering the apartment, but not ski boots/walking boots which much be kept in the boot room.
- Noise; Please have consideration for other guests when entering the Chalet late at night. Keep the noise level to a minimum, so as not to disturb other guests. No loud partying in the apartment or balcony after mid-night, thank you.
- heating; please make sure at all times the sofa is pulled away from the radiator in the main living room, or the apartment will become cold. The “fire effect” electric fan heater is only to be used for short periods of time due to the nature of the design and must be switched off at all times when leaving the apartment.
- Rubish; Please read and observe the rubbish re-cycling rules for Veihhofen. These vary throughout Austra and are strictly enforced. Full details of how to sort your rubbish can be found in the guest book and written on the various bins. The apartment bins must be emptied into the main corresponding rubbish bins, found in the ski room & outside the main entrance.
Damage
The apartment is checked thoroughly once you have left for any damage or breakages. If any damage or large breakages are found they will be photographed by the cleaners and evidence will be supplied to the owner. Your group will be held responsible and the damage will be charged to your credit card. We are not unreasonable and recognise that from time-to-time small items such as glasses or crockery will get broken if this happens we ask that you replace these items during your stay. If you find any damage on arrival you must report it to Sonja at Haus Sonja or to the owner immediately, if you leave it till the end of your holiday your group will be held responsible for the damage.
Vacating
You have to vacate the apartment by 10am on the day of your departure to allow the cleaners to clean and change beds for the next guests, who are allowed to enter the apartment after 1pm on the day of their arrival. All keys must be returned to Sonja in Haus Sonja, any loss of keys will be charged for.
Emergencies
Emergency Doctor Tel 141, Ambulance Tel 144
Mountain Rescue Tel 140, Fire Brigade 122
Local Police 0043 (0)59 133 51 82
Or contact Sonja in Haus Sonja, she is available 24 hrs.
Liabilty
We do not accept any liability for any damage, loss or injury to any member of your party or any possessions.
